The safety of our staff and our customers is our priority. To comply with the government guidance in respect to social distancing, our company will undertake accompanied viewings (excluding any periods in accordance with government lock downs), we operate a 'zero contact' viewing policy as follows :
Before your viewing ; Please advise our office in writing if you or any party attending is showing any of the specified symptoms, this can be done via the contact us section on our website here. If a virtual tour is included within our advert we recommend you view this prior to assess suitability.
Attending the property ; on arrival please do not enter the property unless you can see that our representative has arrived and has unlocked the property, we wish to allow tenants to enter and view the property alone, tenants are asked to only view properties two persons at a time, if your party consists of more than two persons, they should enter two at a time, children should not attend viewings where possible. If tenants are partners but live in separate households they must view separately. If more than one party of tenants are viewing the property, please do not enter a property if you are aware there are other tenants viewing. Maintain a minimum of 2 metres distance from any persons apart from your own household members at all times.
Inside the property ; Please avoid touching any surfaces in the property, we recommend on leaving the property tenants use a hand sanitiser, or if you are unable to bring a sanitiser to the property ask our representative, we recommend washing your hands as soon as practically possible and avoid touching your face. We recommend using protective gloves and facemasks for yourselves.
Leaving your viewing ; Please do not approach our representative to discuss your interest in the property, please just contact our office by telephone or email to further your enquiries and our team will be pleased to assist further. Please do not visit our office in person to discuss your property enquiries, we can handle all enquiries remotely.
if you are attending more than one viewing with us, we will not be able to offer any kind of transport to further properties.
We do not conduct viewings on properties unless they are vacant, any properties currently tenant can be viewed when the exisiting tenancy ends and the property is vacated and cleaned.
We recommend tenants read the full guidance provided on the government website before attending any appointments to view properties ; https://www.gov.uk/coronavirus
Identify a property to rent
Prospective tenants should contact our office to view any properties considered suitable. Once a suitable property has been chosen an application can be made, subject to your circumstances, please contact our office for advice on submitting applications.
All properties are usually available on an Assured Shorthold Tenancy Agreement for a minimum of 6 months, with longer tenancies possibly agreed by separate negotiation
Application forms are issued by Letsafe and completed online, and we may ask for a holding fee of one weeks rent, our application forms explain the terms of placing a holding fee.
Some applicants may be asked to include a suitable guarantor with their application, depending on circumstances and findings of the referencing process. Please ask our office for advice on this requirement.
As letting agents we will require references which may be gathered by our office or via a referencing agency, before agreeing to any tenancy.
Any applicants not in secure permanent employment, or with poor credit rating, will likely be asked to provide a guarantor, willing to be referenced who would be responsible for non payment of rent and damages, and who will sign the tenancy agreement with the tenant.
All applicants will be required to produce identification before a tenancy is completed, we would require photographic ID (passport or driving license), together with proof of address (like a recent utility bill or bank statement)
We are pleased to be a 'DSS / Universal Credit' friendly agency, with many such tenants already in our landlords properties. We routinely advise our landlords to consider such applications.
All applications are subject to usual checks carried out during our standard application and referencing process, these checks include an affordability assessment based on the property and rent versus your income using an industry standard calculation, various references including any employer, previous landlords, and a standard credit search. We would require supporting evidence of income and expenditure to assess affordability for the property. Such applicants may be asked to provide a suitable homeowner guarantor.
Please check with our office in regards to any furnishings included, if not clearly stated on our advert, some properties may be photographed or viewed with items not included in the tenancy.
Unless we are instructed otherwise an inventory will be prepared on the opening condition of the property and signed with the tenancy agreement. Excluding fair wear and tear, tenants are responsible for any damages caused during their occupation and such damages can be deducted from deposits or in some cases pursued via the court process at the end of the tenancy. This policy would include external garden maintenance and damages.
All tenancies are exclusive of any utility bills (for example gas / electric / water / council tax / phone / tv supplies). Tenants should make arrangements for supplies to be online before they move into any property.
Tenants should arrange their own contents insurance when renting part or unfurnished properties.
Rent will be payable weekly or monthly in advance, tenants should set up a standing order for rent payments to the bank details noted on the tenancy agreement. Initial period rent and deposit monies are payable upon signing the tenancy agreement.
Damage deposits are usually calculated at 5 weeks normal rent for the property, unless otherwise stated. If a ‘pet increase’ is applied to rent, please ask our office for confirmation of any adjusted damage deposit figure.
Pets may be considered in some properties, please speak to our office for advice on this before viewing suitable properties to save any wasted time. Most properties would usually include a premium on the advertised rent to reflect landlords additional risks associated with pets. Due to the government deposit cap (5 weeks rent) we are now unable to take a higher security deposit to reflect this risk, so a rent adjustment is usually required.
We have a no smoking policy. If you are smokers please speak to our office before viewing any properties to check on any policies applied to individual rentals.
We will inform you at the start of your tenancy who will be responsible for managing the property and we will provide the necessary contact information. This would usually be either Letsafe, or the landlord direct.